When you visit the emergency room, you may receive separate bills for services provided by different entities involved in your care. Evergreen Emergency Services (“EES”) is the Emergency Clinician (physician, physician associate) team that evaluates and treats you, while EvergreenHealth is the facility where you received treatment. Additionally, you may receive separate bills for any other specialized services (ex. Diagnostic imaging) rendered during your visit.

DoctorPayments is a portal for patients of EES to make payments, update insurance and more.

How can I ask specific questions about my bill?

For patient inquiries and questions regarding billing, please contact our billing team:

• Website: DoctorPayments

• Toll-Free: (855) 691-9890

• Fax: (781) 280-6496

• Business Hours: Monday-Thursday: 8am-9pm ET, Friday: 8am-8pm ET

For billing questions related to EvergreenHealth Medical Center, please visit their billing website or contact them directly:

• Website: EvergreenHealth Billing

• Phone: (425) 577-7119 or (855) 480-7451 (toll-free)

• Hours: Monday-Friday: 8am-5pm

You can request your medical records from EvergreenHealth through their medical records department. Please visit the following link for more information and to submit your request:

• Website: EvergreenHealth Medical Records

• Phone (425) 899-1920

• Hours: Monday-Friday: 8am-5pm

Law Firms should use ChartSwap for prompt handling of medical billing and record requests. For inquiries not submitted through ChartSwap, please contact:

• Phone: (855) 691-9890

• Fax: (781) 280-6496

• For more information on registering with ChartSwap and how to submit a request, please visit: ChartSwap: ChartSwap